Are you looking for an exciting opportunity in the telecom industry? We are hiring Process Associates for a chat support role in Chennai. If you have a knack for communication, customer service, and upselling, this could be the perfect job for you!
Job Overview
- Position: Process Associate – Telecom Chat Process
- Location: Chennai, India
- Department: Operations
- Job ID: 17094
- Job Type: Full-Time
- Shift: Rotational Night Shifts
We are looking for a dedicated and skilled Process Associate to join our telecom chat process team. The ideal candidate will have excellent communication skills
Key Responsibilities
Customer Support
- Provide real-time assistance to customers via chat.
- Resolve queries, provide product/service details, and ensure high customer satisfaction.
We are looking for a dedicated and skilled Process Associate to join our telecom chat process team. The ideal candidate will have excellent communication skills
Upselling
- Identify upsell opportunities during interactions.
- Explain benefits of upgrades, meet or exceed sales targets.
Process Adherence
- Follow SOPs and internal guidelines.
- Maintain accurate records in the CRM system.
Collaboration
- Coordinate with teams to ensure smooth operations.
- Participate in meetings and training programs.
Performance Metrics
- Achieve targets including Net Promoter Score (NPS) and sales goals.
- Contribute feedback for continuous improvement.
Eligibility & Requirements
We are looking for a dedicated and skilled Process Associate to join our telecom chat process team. The ideal candidate will have excellent communication skills
Experience
- Prior customer support or chat process experience, especially in telecom, is preferred.
- Upselling background is an advantage.
Skills Required
- Excellent communication (written & verbal).
- Problem-solving and attention to detail.
- Time management and multitasking skills.
- Familiarity with CRM systems.
We are looking for a dedicated and skilled Process Associate to join our telecom chat process team. The ideal candidate will have excellent communication skills
Flexibility
- Willingness to work in rotational night shifts.
We are looking for a dedicated and skilled Process Associate to join our telecom chat process team. The ideal candidate will have excellent communication skills
Why Join Us?
- Be part of a fast-growing industry.
- Learn and grow with internal upskilling and training.
- Work in a collaborative and professional environment.