Are you preparing for the Infosys BPM Customer Support & Service Desk Voice Process Interview? You’re in the right place! This guide covers the most commonly asked interview questions with answers, plus frequently asked questions (FAQ) about the hiring process, eligibility, job role, and working conditions.
🔥 Infosys BPM Interview Process Overview
- Round 1: HR Screening (Communication Check)
- Round 2: Operations/Technical Round (Scenario-based and Troubleshooting)
- Round 3: Final HR (Salary, Shift, Confirmation)
💡 Top Interview Questions & Answers for Infosys BPM – Customer Support & Service Desk (Voice Process)
👉 1. Tell me about yourself.
Answer:
“I am [Your Name], a recent graduate in [Your Degree] from [Your College]. I have strong communication skills, enjoy problem-solving, and am passionate about working in customer service. I am looking for an opportunity to start my career with a reputed company like Infosys BPM where I can grow my skills in customer support and learn new technologies.”
👉 2. What do you know about Infosys BPM?
Answer:
“Infosys BPM is a subsidiary of Infosys Ltd, providing business process management services. It has a global presence in over 35 countries and focuses on delivering digital-driven business solutions, customer support, finance operations, and IT services to clients across different industries.”
👉 3. Why do you want to work in customer support/service desk?
Answer:
“I enjoy helping people and solving problems. This role allows me to use my communication skills to assist customers, resolve technical issues, and contribute to customer satisfaction. I also see it as a great starting point to learn about IT processes and grow within Infosys.”
👉 4. Are you comfortable working in night shifts and 24×7 rotational shifts?
Answer:
“Yes, I fully understand the requirements of the job and I am comfortable working in night shifts and rotational schedules.”
👉 5. How do you handle an angry customer on call?
Answer:
“First, I will listen patiently without interrupting. I will acknowledge their concern, empathize with their frustration, and then assure them that I will do my best to resolve the issue. If needed, I will escalate to the appropriate team while keeping the customer informed.”
👉 6. How familiar are you with ticketing tools like ServiceNow or Remedy?
Answer:
“I have a basic understanding of how ticketing tools work, where customer issues are logged, tracked, and resolved. I am eager to undergo training and quickly learn any tool used by Infosys.”
👉 7. What would you do if you don’t know the solution to a customer’s problem?
Answer:
“I would politely inform the customer that I need to check with the concerned team for the best solution. I will create a ticket, escalate if necessary, and ensure follow-up until the issue is resolved.”
👉 8. How good are your communication skills?
Answer:
“I am confident in my ability to communicate clearly and professionally. I can explain technical issues in simple terms to customers and actively listen to their concerns.”
👉 9. What is VPN? (Technical Check)
Answer:
“VPN stands for Virtual Private Network. It allows users to create a secure connection to another network over the internet, often used for remote access to company resources.”
👉 10. Where do you see yourself in 2-3 years?
Answer:
“I see myself growing within Infosys BPM, moving to senior support roles or transitioning to technical support or team lead positions. I aim to continuously improve my skills and contribute more to the organization.”
📝 Bonus Technical/Scenario-Based Questions:
- What will you do if a customer reports they cannot log into VPN?
- Explain what you will do if Outlook (email) is not opening.
- What troubleshooting steps will you follow if the internet is not working?
- How do you handle multiple calls or tasks at once?
❓ Frequently Asked Questions (FAQ) – Infosys BPM Customer Support Job
✔️ Q1. Is this a work-from-home or work-from-office job?
A: It is strictly Work From Office (WFO) — no hybrid or remote option.
✔️ Q2. Is prior experience mandatory?
A: No. Freshers with 0–1 year experience can apply.
✔️ Q3. What are the shift timings?
A: 24×7 rotational shifts, including US night shifts.
✔️ Q4. What is the salary for Infosys BPM Customer Support?
A: Competitive fresher salary. The exact CTC is discussed in the HR round based on company standards.
✔️ Q5. What is the job role?
A:
- Handling customer queries via calls, chats, or emails
- Basic technical support (VPN, email, drivers, software)
- Logging and resolving issues using ticketing tools
✔️ Q6. Is there any bond or service agreement?
A: Usually, there is no bond for customer support roles, but confirm with the HR during discussion.
✔️ Q7. Can arts, commerce, or non-technical graduates apply?
A: Yes. Any full-time graduate is eligible.
✔️ Q8. How to apply?
APPLY NOW
🚀 Conclusion
If you are looking for a secure job in an MNC with career growth, Infosys BPM’s Customer Support & Service Desk is a perfect start. This role not only builds your communication and problem-solving skills but also opens doors to IT support, service management, and more.
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